Statement of Consumer Rights and Responsibilities
As a consumer of Independence, Inc., you have a right to:
Choose your own goals and timetables for their completion
Change your mind about types and duration of services
Be treated with dignity and respect
Privacy and confidentiality (
see note below) Live as you choose in your own home without judgment or interference
Make your own decisions and choose from the available options
Bring an advocate to all meetings
Copies of the contents of your consumer file
Receive any accommodations that will enable you to receive services or participate in programs offered by Independence, Inc.
grievance procedure regarding staff or services at Independence, Inc. Your Responsibilities
As a consumer of Independence, Inc., you are responsible for:
Meeting your scheduled appointments and class times
Letting us know if you need to reschedule an appointment
Treating others at the center with respect
Letting us know what your goals are
Doing your part to complete your goals
Request accommodations to a staff member at least one week in advance. For example, when requesting a sign language interpreter; assistive listening device; or print handout material in Braille, large print, or an audio format.
NOTE: A complete explanation of privacy and confidentiality appears in the “
Independence, Inc. Notice of Privacy Practices based on the Health Insurance Portability and Accountability Act of 1996 (HIPAA)” given to consumers during the intake process. A copy of this Notice is available upon request.
PDF version of this document.
Independence, Inc. - our mission
Maximizing the independence of people with disabilities through advocacy, peer support, training, transportation and community education
Area Resources, Consumer Information, Forms, Fact Sheets and more
ADA Info & Resources
What is the ADA, guide to ADA standards, ADA Anniversary Celebrations & more
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2017 Annual Report
View our online, interactive 2017 Annual Report
View our most recent e-newsletter or
visit our archives
Learn the benefits of planned giving and discover what your gift can do
Personal Care Service Worker Forms (
for FMS/PASS consumer information, click here)
Disability Mentoring Day
Learn all about our youth Disability Mentoring Day program
Welcome LMH Clinic to our Building!
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Twitter Feed @independenceinc
Since 1978 our mission is to maximize independence of people with disabilities through advocacy, peer support, training, transportation & community education.
Independence, Inc. will be CLOSED Monday, January 21st in honor of Martin Luther King, Jr. Day. Get out there and s… https://t.co/v5raO4Edq3 There's still time to plan to attend the Governor's Annual Martin Luther King, Jr. March & Celebration TODAY! Thurs…
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